Terms and conditions


This document sets out the terms and conditions applicable to all sales by Laminating Service & Supplies (Kent) Ltd, referred to in this document as 'LSS/we/our/us'. This includes sales through our website, by telephone and email. We may change these terms and conditions at any time, without prior notification, and they will take immediate effect.

Payment: Payment is with your order.  Payment of the price, delivery charges (if applicable) and VAT must be made at the same time you place your order.

Credit Accounts (for Schools, Educational facilities only). Terms are strictly 30 days nett for approved account customers. We reserve the right in our absolute discretion to grant, refuse or suspend any credit facilities.


Retention of Title: All goods remain the property of Laminating Service & Supplies (Kent) Ltd until payment has been received in full.

Declining Orders: We reserve the right to decline orders from any company or individual, for any reason, at our sole discretion. We may decline your order in whole or in part.

Force Majeure: We are not responsible for delay in supplying or delivering or failure to supply or deliver any products if due to unforeseen events beyond our reasonable control. We will advise you as soon as possible if there is going to be a problem in supplying and dispatching your order. We will ensure parcels are handed to our parcel carrier, APC, in a timely manner. The responsibilities and schedule for the delivery will be fulfilled by APC, we cannot be held liable for late deliveries.

Damage in Transit: Goods must be inspected immediately upon receipt and any claims for shortages or damage must be made in, writing, to us within 3 days of the delivery being signed for.

Consumer & Business Customers -  The following terms apply to Consumers and Businesses sales. If you are an individual and you are purchasing for purposes which are wholly outside a trade, profession, craft or business, for the purpose of these terms, you are a Consumer. In any other case, you are a Business for the purposes of these sales terms.

Business to Business Sales:

Returns: Products may only be returned within 30 days of date of dispatch.  If you wish to return a product to us, for any reason, it must be in a saleable condition and in its original undamaged packaging.  It must also include any promotional or free items that have formed part of the original contract (order).  If you would like to return an item, please contact us so we can send you a Goods Return Form which you will need to fill in and include in your returned parcel. Should you fail to enclose the Goods Return Form we may not be able to refund the items until we are able to identify your order. The cost of returning items is paid by you and you are responsible for any returned goods until they reach our warehouse. We recommend that the items are suitably packed and you use a service that can be tracked or recorded. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error.  

  • Refunds: After your return has been safely received and inspected, we will process a refund back to your original payment method or, for account customers, issue a credit note. The amount of the refund/credit will be the value of the items purchase price less any deductions. Deductions will include any delivery charge we have incurred and a handling charge for processing and re-stocking the return. The handling charge is calculated at 15% of the item(s) purchase price (excluding VAT).

Business to Consumer Sales:

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: You have the right to cancel your contract (order) up to 14 days, starting the day after the day on which you received your item(s). You are under a duty to take reasonable care of the item(s). You are required to return the item(s) to us at your own cost and you are still responsible for them until they reach our warehouse. We recommend that the items are suitably packed and you use a service that can be tracked or recorded. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error. Once your return has been safely received and inspected, you will receive a full refund including the original delivery charge, if applicable.

Our returns address is:

Returns Department
Laminating Service & Supplies Ltd
Unit B2 Smeed Dean Centre

Castle Road



ME10 3EW


VAT & Price Changes:  All prices are exclusive of VAT. We reserve the right to change prices & product specifications without prior notification.

Copyright: All photographs used on this website are the copyright of Laminating Services & Supplies (Kent) Ltd or the Photographer. Any reproduction of these images is prohibited.

Privacy Policy: Our website includes areas where you are requested to provide information about yourself. We will need necessary information to process your order, this may also be requested verbally. Any personal data you provide to us shall be subject to the terms of our Privacy Policy, which also forms part of these terms.

Last updated May 2019