Terms and conditions
TERMS AND CONDITIONS
This document sets out the terms
and conditions applicable to all sales by Laminating Service & Supplies (Kent)
Ltd, referred to in this document as 'LSS/we/our/us'. This includes sales
through our website, by telephone and email. We may change these terms and conditions
at any time, without prior notification, and they will take immediate
Payment: Payment is with your order. Payment of the price, delivery charges (if applicable) and VAT must be made at the same time you place your order.
Credit Accounts (for Schools, Educational facilities only). Terms are strictly 30 days nett for approved account customers. We reserve the right in our absolute discretion to grant, refuse or suspend any credit facilities.
Retention of Title: All goods
remain the property of Laminating Service & Supplies (Kent) Ltd until
payment has been received in full.
Declining Orders: We reserve the right to decline orders from any company or individual, for any reason, at our sole discretion. We may decline your order in whole or in part.
Force Majeure: We are not responsible for delay in supplying or delivering or failure to supply or deliver any products if due to unforeseen events beyond our reasonable control. We will advise you as soon as possible if there is going to be a problem in supplying and dispatching your order. We will ensure parcels are handed to our parcel carrier, APC, in a timely manner. The responsibilities and schedule for the delivery will be fulfilled by APC, we cannot be held liable for late deliveries.
Damage in Transit: Goods must be inspected immediately upon receipt and any claims for shortages or damage must be made in, writing, to us within 3 days of the delivery being signed for.
Consumer & Business
Customers - The following terms apply to Consumers and Businesses sales.
If you are an individual and you are purchasing for purposes which are wholly
outside a trade, profession, craft or business, for the purpose of these terms,
you are a Consumer. In any other case, you are a Business for
the purposes of these sales terms.
Business to Business Sales:
Returns: Products may only be returned within 30 days of date of dispatch. If you wish to return a product to us, for any reason, it must be in a saleable condition and in its original undamaged packaging. It must also include any promotional or free items that have formed part of the original contract (order). If you would like to return an item, please contact us so we can send you a Goods Return Form which you will need to fill in and include in your returned parcel. Should you fail to enclose the Goods Return Form we may not be able to refund the items until we are able to identify your order. The cost of returning items is paid by you and you are responsible for any returned goods until they reach our warehouse. We recommend that the items are suitably packed and you use a service that can be tracked or recorded. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error.
- Refunds: After your return has been safely received and inspected, we will process a refund back to your original payment method or, for account customers, issue a credit note. The amount of the refund/credit will be the value of the items purchase price less any deductions. Deductions will include any delivery charge we have incurred and a handling charge for processing and re-stocking the return. The handling charge is calculated at 15% of the item(s) purchase price (excluding VAT).
Business to Consumer Sales:
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: You have the right to cancel your contract (order) up to 14 days, starting the day after the day on which you received your item(s). You are under a duty to take reasonable care of the item(s). You are required to return the item(s) to us at your own cost and you are still responsible for them until they reach our warehouse. We recommend that the items are suitably packed and you use a service that can be tracked or recorded. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error. Once your return has been safely received and inspected, you will receive a full refund including the original delivery charge, if applicable.
Our returns address is:
Laminating Service & Supplies Ltd
Unit B2 Smeed Dean Centre
VAT & Price Changes: All prices are exclusive of VAT. We reserve the right to change prices & product specifications without prior notification.
Copyright: All photographs used on this website are the
copyright of Laminating Services & Supplies (Kent) Ltd or the
Photographer. Any reproduction of these images is prohibited.
Last updated May 2019