About us and what we do
LSS is a family run company for over 35 years. We supply laminating pouches and roll film to schools, educational facilities, libraries, local authorities and businesses. Our ordering team is run by Wendy and Chloe who are happy to receive orders via email, phone or online form.
Sometimes we may be out with local deliveries but email & answer phone are checked regularly
Laminating Service & Supplies (Kent) Ltd, is committed to safeguarding the privacy of our customers. Keeping your data safe and increasing transparency are important to us, and we are fully committed to complying with the General Data Protection Regulation (GDPR) 2018. This policy explains how we collect and use information, how we treat and control your personal data and tells you about your privacy rights.
Your personal data - what is this?
Personal data is information that relates to an identified or identifiable living person. This may be information such as your name, address, email address and telephone number.
What information we use, why we do and how we collect it?
(a) Information relating to any transactions carried out between you and us, including information relating to any purchases you make of our goods through our website or via other methods of communication such as the telephone, email or fax. This data may typically include your name, company name and address, email address, contact telephone number and payment details.
(b) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
(d) Any other information that you choose to send to us.
(e) Information we collect automatically:
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them.
We ONLY use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors. We do not use it for marketing purposes.
(f) Information that we obtain from third party sources:
From time to time, we may receive personal information about you from third party sources but only where we have checked that these third parties are legally permitted to disclose your personal information to us.
(g) We use this collected information to either send to you goods you have purchased, send invoices and/or statements to you, collect payments from you, send you general non-marketing communications, send you email notifications, send to you our newsletter, catalogue and other marketing communications relating to our business which we think may be of interest to you by post or by email or similar technology.
How long will we will keep your information?
We will store your information for as long as we need to fulfil the purposes that we describe in the previous section of this policy. We will also store your information for the length of time needed to comply with legal and regulatory requirements.
Full details may be found in our Data Retention Schedule, to request a copy of this please contact us using our details below.
Who will we share your information with and why?
We NEVER share your information with third parties for direct marketing purposes. We will only share your data for the purposes of arranging a delivery direct from one of our suppliers or to notify you of your delivery by our parcel carrier. We do not transfer your personal information internationally.
Security of your information
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we use include the encryption of your personal information in transit and at rest. All electronic data is either held on UK based servers, which are firewall protected, or on encrypted hard drives. Our processing is carried out on terminals which are password protected and have up to date antivirus software.
Your choices and rights
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using our contact details below. You also have the right to move, transfer or copy your personal information. You have the right to lodge a complaint with the Information Commissioner’s Office.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the emails we send you. To opt-out of other forms of marketing (such as postal marketing), then please contact us using the contact details below.
Changes to this policy
We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website, each cookie is unique to your web browser and it will recognise your device on future visits. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on your computer. This is standard practice for all websites.
Our contact details
Laminating Service & Supplies (Kent) Ltd
Unit B2 Smeed Dean Centre
Telephone: 01795 227460
This Policy was last updated : May 2019